I have over 15 years of experience with both qualitative and quantitative research.

I use a lot of varied methods, depending on access to users, timing and budgets. The methods I always come back to are:

• User Interviews

• Contextual Inquiry

• Surveys/Website Intercepts

• Competitive Analysis

• Cardsorting

• Diary Studies

• User Interviews

• Remote User Testing

I also love the task of research synthesis, and create a lot of:

• User Personas

• Journey Maps

• Service Blueprints

• Experience Roadmaps