Led product design team focused on episodes of care for Signify Health.
Project Summary
During 2022, I led a design team for a healthcare startup, focused on provider and payer experiences. Grew the team from 4 to 11 members, and led the design and development of two SaaS analytics platforms to replace Tableau, helping patient outcomes and successes, resulting in a 15% increase in customer adoption, a 20% faster time-to-market, and enhanced user efficiency by 30%. Successfully implemented, and trained team on Usertesting.com and EnjoyHQ as a research repository. Piloted usertesting.com as an unmoderated user testing platform, as well as EnjoyHQ as a research repository to open up research findings to the rest of the organization.
Project Details
Role :
Design Lead
User Researcher
Product Designer
Duration :
9 months
Tools :
Miro, Figma
Key
Team Members
Design
Lead
(me)
User
Researchers
Product
Designers
Design System
1Also helped lead the work my team developed of a common Design System we built and extended to other divisions of the company. Built on React and Material Design, the creation of Carbonate was a joint venture between the Design and Engineering teams. It was designed to eliminate the use of multiple third-party libraries that were previously utilized across the organization. Carbonate now serves as a single, unified presentation layer for all web applications.
We implemented Zeroheight to manage our Carbonate documentation, which is a great design system publication tool. This drastically reduced the time it took to ship new features and eliminated the need to build each component from scratch. To make this transition easier, we provided engineering education and cultural encouragement to ensure a successful transition to an enterprise-level workflow.
Additionally, Zeroheight was used to centralize design guidance rules for the data visualization tools we were using at the time. This enabled us to consistently use the same tools, even before we consolidated our engineering tooling.
